Refund Policy

A guest may apply for refund by sending an email to reservations@goa-tourism.com
The subject of the email should be REFUND and contain the booking reference number (e.g. REFUND - Confirmed #9876543210)
A copy of the booking confirmation email received would be preferred for quicker verification of the booking made.
Reason for cancellation is mandatory.
Guest's Contact Phone or Mobile No. is mandatory.

Process:

Upon receipt of a refund request, it would be referred to the cancellation policy of the vendor/partner.
In case of doubt, the vendor/partner would be contacted for clarification.
The refund would be subject to all applicable policies, penalties, charges and fees.
Upon confirmation, the refund would be processed through the same channel/mode of payment that was used at the time of making the booking i.e. - credit card /debit card /NEFT /Bank deposit.
The process may take up to 21 days due to inter-bank procedures.
In certain cases, the refund may take additional days, due to various banking and non-banking reasons.
All possible attempts would be made to ensure the refund amount is credited into the guest's account within the time-period stated herein above.
In case of non-receipt of refund within 21 days,
kindly write to us at reservations@goa-tourism.com